Warranty Policy
DALBELLO WARRANTY POLICY
Thanks for your Dalbello purchase! Dalbello warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Dalbello will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Dalbello Service Center by a Dalbello Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement (model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
The warranty period complies with statutory provisions.
These warranty descriptions apply to Germany, Austria, Switzerland, France, the Netherlands, Italy, the Czech Republic, Sweden, UK and Luxembourg. For other countries in the European region please contact the Dalbello rep in your country listed on our Regional Offices and Distributors page for more information about your warranty product.
Dalbello Limited Warranty for Ski Boots
Dalbello warrants this product to be free from defects in materials and workmanship. The warranty period complies with the statutory provisions from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.
What is Covered
- Damage to boot stitching, zippers, & Velcro tabs that are not the result of normal wear and tear.
- Delaminating of boot sole due to a manufacturing defect.
What is Not Covered
- Normal wear and tear, i.e. boot laces.
- Boot damage from resting board steel edge on boot.
- Damage caused by any modifications made outside of the Dalbello facility.
- Products used in Rental or Lease programs
Dalbello Limited Warranty for Clothing and Accessories
Dalbello warrants this product to be free from defects in materials and workmanship. The warranty period complies with the statutory provisions from the original date of purchase at retail.
Responsibilities
Purchaser's Responsibilities:
(1) The Purchaser must retain a copy of the original Proof of Purchase from the Dealer. (If the original proof of purchase cannot be provided on a warranty return, Dalbello will use the manufacturing date as the start of the warranty period).
(2) Damaged product submitted for warranty service must be taken, along with Proof of Purchase, to the Dalbello Dealer you purchased the product from before expiration of the statutory provisions.
Dalbello's Responsibilities:
(1) Products returned for warranty service shall be inspected by a Dalbello Warranty Service Technician.
(2) If the problem is judged by Dalbello to be due to a factory defect, we will repair, or replace (with an identical or reasonably equivalent product) the product at our election, or we may elect to refund the purchase price (less reasonable depreciation based on actual use) if we cannot readily and quickly provide a replacement.
(3) Dalbello will return the repaired or replacement product at our expense, but if we determine that there is no defect or that the defect resulted from causes not within the scope of this warranty, storage and or return of the product will be at the customers expense
(4) The Dalbello Warranty Manager makes the final determination concerning defects in materials and workmanship.
WARRANTY PARTS REQUESTS
If you have a user serviceable product under warranty and need a replacement part, please see your local Dalbello retailer.
Some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.
*Please note: A digital photo of the product showing the defect and a digital photo of the original sales receipt will be required for verification of eligibility. If you do not have access to a digital camera, please see your authorized Dalbello dealer to complete your warranty part request.
RETURNING PRODUCT FOR WARRANTY
We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Dalbello on your behalf.
If you cannot return to your original retailer - if you moved, for example - you may bring the product to any nearest authorized Dalbello dealer; they will happily take care of your warranty issue for you. To find your closest Dalbello dealer, reference our Dealer Locator.
Product Purchased Directly from Dalbello.com
If your online order was shipped directly from Dalbello, please contact Dalbello Warranty Support. A Dalbello Service Rep will happily provide you with an RMA # and the warranty shipping address so you can submit your product for warranty inspection. *If you send in your warranty return without contacting Dalbello Customer Support, we will be unable to process your warranty return. Exact product replacement depends on inventory availability.
*NOTE: Customer is responsible for shipping charges to mail back warranty returns.